Frequently Asked Questions

FAQ

Q:  Do I need an appointment?

A: Yes, appointments are required for our fingerprinting service.

Q:  What is an ORI number?

A:  The ORI number is required.  It is the digital address for where the fingerprint results need to be sent to. Without the ORI number, it is impossible to submit fingerprints for background screening.  

Q:  What is an OCA number?

A: The OCA number is NOT required,if not known.  It is the numeric designation for the entities requesting prints (ie employers).  It is only applicable to AHCA, DCF, and Medicaid applicants.  In the case of AHCA and DCF, it is their agency assigned number (not the license number).  In the case of Medicare applicants, it is their medicaid number.  This allows the regulatory agency to see specifically which entity is requesting the applicant’s fingerprint background.  

Q:  Where do I find the ORI and OCA numbers?  

A: Your employer or regulatory agency will have this information.  There are literally hundreds of ORI and OCA numbers, so we cannot be responsible for selecting the correct one for you.  Many of them can be found online.  

Q:  How long does it take to get the results?
A:  Generally it takes 3-5 business days for the FDLE to route the results to your regulatory agency, and subsequently, to your employer.

Q:  How do I get my results?  

A:  Only your employer and/or regulatory agency has access to your results.  Our roles is scan your fingerprints and submit them to the state for processing, never knowing what the outcome of the background check is.  However, you can check on the submission status of your prints.  If you click on step 3, "Check Status" on our homepage and it will take you directly to the FDLE site to see where your prints are in the process. You will need your TCN which can be found on your receipt. If you have any questions about your results please contact the Florida Department of Law Enforcement (FDLE) at (850) 410-8161.

Q:  I got a letter stating my fingerprints were rejected due to low quality or illegibility.  What should I do next?
A: You’ll need to come back to our office to be fingerprinted again.  The FBI wants to see two attempts at getting legible prints to make sure “it’s you, not us”.  Please bring the letter you received and make sure it has a “TCR” number.  Unfortunately there is nothing you can do to improve the quality of your prints if they are already damaged from age or wear/tear.  

Q:  What types of payment do you accept?
A:   We accept cash, business checks, Visa, Mastercard.  We do not accept personal checks under any circumstances.  

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contact@reliablelivescan.com

www.reliablelivescan.com

808B Oakfield Dr

Brandon, FL 33511 

(Located inside of 

CNA Training & Testing Center)

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